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Customer Questions

What size should I order?

Please check our sizing guides to find your perfect fit. Your size may vary among styles. If you are still in doubt, please contact us anytime through Instagram @rimn.hk or email to contact@rimn.hk!

Do you ship internationally?

Yes, we do. Please get more information about our shipping policy here.

How to return or exchange?

To return and exchange domestic and international orders, please check our Exchange & Return for more information. Further instructions will be given to you when you start processing your return and exchange.

When will my order ship? Is it possible to track my order?

After you place an order, your package will be mailed within 3 business days. A tracking number will be provided in a notification email. You may track your package on the website of the shipping courier.

Can I purchase both in-stock and pre-order items in one order?

Yes, you can! You may request us to send you the items separately if you can’t wait to wear our swimwear! Alternatively, you may request us to send you both items together once the pre-order item arrives. 

When will my pre-order items ship?

The estimated arrival date of pre-order items is marked at Checkout. Normally, items will be shipped out within 3 business days after arrival. 

Can I cancel my order?

Unfortunately not. Since orders are processed quickly, it is not possible to modify or cancel orders once they are placed. 

What if my order arrives faulty?

If you received faulty or damaged items, please contact us immediately through email order@rimn.hk or Instagram @rimn.hk and send us photographs of your items. We will work quickly to review your matters. However, please be noted that items will not be considered faulty or damaged when they are damaged due to normal wear or tear, by accident or misuse.

What should I do if I received something I didn’t order?

We are sorry about that! Please contact us as soon as possible by sending us a quick DM on Instagram @rimn.hk or email us at order@rimn.hk.